Return Policy: Once plant materials leave our yard, we are not responsible for their health. If you receive a plant that is not alive, we will replace or refund the purchase price, within 5 days after the purchase.
 
Restocking Fee: In some instances, if you leave the premises with the plants and decide you need to return them before planting you can do so.  The plants must be in good condition, and acceptance is subject to approval, by way of inspection, by a Gerdes employee.  All returned plant materials will incur a 25% re-stocking fee.
 
Substitutions: Unless expressly noted, we reserve the right to substitute plant varieties closest to that which is ordered.
 
Holding Plant Orders:  All plant materials will be returned to yard stock if not picked up within 2 weeks* unless other arrangements have been made with Gerdes staff.
* Evergreens must be picked up within 48-hours of placing order.
 
Delivery: We work with independent truck drivers to deliver your order(s).  The Customer is responsible for paying the freight directly to the driver at time of delivery.  The Customer is also responsible for unloading all plant materials from the truck.
 
Liability: All sales are made with the understanding that we are not responsible for any incidental damage incurred by the buyer during transport, transplanting or due to weather conditions.
 
Credit: We are happy to make credit arrangements with you upon receipt of satisfactory references. In the event that the entire unpaid balance of this bill becomes due and payable, the buyer agrees to pay all expenses of collection, including the attorney’s fees and court costs.
 
Tax Exempt and Waivers: Tax will be charged on all orders unless a copy of the tax exempt certificate is provided.  Waivers will be signed and notarized upon request, coordinating invoice(s) must be paid in full for Final waivers.
 
Payment: We accept payment by Check, Visa, Mastercard, Discover and American Express. Credit Cards incur a  3% fee; Debit card transactions do not incur fees.
 

We Accept: Cash; Check; Visa; MasterCard; Discover and American Express (terms available)